Customer Support Agent - Finnish Speaker
Posted 232 days ago€26,000 + Relocation PackageJob Reference: 35616
On behalf of one of our close clients, Pentasia is actively looking for a Customer Support Agent- Finnish Speaking
Location: Onsite in Malta
Responsibilities:
- Provide exceptional customer support to Finnish-speaking clientele via live chat and email.
- Troubleshoot issues and offer prompt solutions, ensuring a seamless user experience.
- Assist customers with website navigation, account creation, and management.
- Collaborate with other teams, such as Payments & Fraud, to maintain a secure gaming environment.
- Gather customer feedback for service improvement and relay crucial information to relevant departments.
Requirements:
- Fluency in Finnish and English (additional languages are a plus).
- Previous customer service experience, preferably in iGaming or similar online services.
- Strong communication and interpersonal skills for diverse customer interactions.
- Ability to work independently and as a team player, and open to relocate to Malta.
- Adaptability to work various shifts, including evenings and weekends.
Desirable Qualities:
- Problem-solving mindset with a proactive approach to customer satisfaction.
- Patience and empathy to effectively address customer concerns.
- Strong organizational skills and ability to multitask in a dynamic environment.
- Technical proficiency to navigate and assist with online gaming platforms.
Their Offer:
- €26,000 Gross/annum
- Relocation to Malta package.
- Paid training
- Private health insurance.
- Professional development allowance
- Fitness allowance
- Company-sponsored events.
- Supportive work culture fostering personal and professional development.