Customer Support Team Leader
Posted 3 days agoSão Paulo, BrazilCompetitiveJob Reference: 37291
The Company:
This opportunity is with an iGaming provider with multiple B2C brands under them. They specialize in Casino related products and offer casino related games to their customers across various markets including Latam, Canada, Europe etc.
The Role:
The company is on the look-out for a Customer Service Team Lead to oversee the daily operations of the Customer Service Department in Brazil, consisting of around 18 members. You’ll be responsible for the productivity and performance of these agents, and hiring additional agents if needed. In addition, you will also be conducting customers KYC verifications and overall Risk/Compliance assessment monitoring.
About You:
You have a strong background in customer service and/or operations, with experience leading/supervising a team, preferably within the iGaming industry. You also have excellent communication skills in both English and Portuguese, and excellent organizational skills.
Does this sound like you or someone you know?
If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
This opportunity is with an iGaming provider with multiple B2C brands under them. They specialize in Casino related products and offer casino related games to their customers across various markets including Latam, Canada, Europe etc.
The Role:
The company is on the look-out for a Customer Service Team Lead to oversee the daily operations of the Customer Service Department in Brazil, consisting of around 18 members. You’ll be responsible for the productivity and performance of these agents, and hiring additional agents if needed. In addition, you will also be conducting customers KYC verifications and overall Risk/Compliance assessment monitoring.
About You:
You have a strong background in customer service and/or operations, with experience leading/supervising a team, preferably within the iGaming industry. You also have excellent communication skills in both English and Portuguese, and excellent organizational skills.
Does this sound like you or someone you know?
If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
Consultant
