Senior support engineer.

My client solves a very specific, critical problem for online sports betting and gambling operators – they all need to verify that their players are in a location where they are permitted to bet before they can accept the bet. It sounds easy to do, but it’s far from it.

Role Overview :

As a Senior Support Engineer you will be a vital part of our support and service team, providing top-tier assistance to our B2B clients within the iGaming industry. Your technical expertise, combined with a thorough understanding of our clients’ needs, will ensure that we not only meet but exceed their expectations.

Job requirements:

• 5+ years of experience in a support role within the iGaming industry or related fields.
• Proficiency in English and excellent technical troubleshooting skills.
• Experience in leading a team and working in a B2B environment.
• Familiarity with the technical aspects of online gaming, geolocation, and compliance technologies.
• A global thinker who thrives in remote, unstructured environments, with a desire to drive success in a maturing organization.

Job responsibilities:

• Business support tickets and client reviews, offering proactive business suggestions and potential improvements.
• Serve as a key point of contact for customer inquiries.
• Work flexible hours, including weekends and outside typical business hours, to cover various shift patterns.
• Leverage knowledge in Java, Android SDK, iOS SDK, REST API, HTML, JS, SQL, and cloud solutions to diagnose and resolve technical issues promptly.