Anissa Farih.
IT Recruitment Consultant
I have 3 years experience in IT recruitment and business development.
Having lived in France and Greece, I now call Barcelona home. I am focused on connecting IT professionals with DevOps Engineer roles worldwide.
Latest Anissa Farih Jobs.
Customer Services Team Lead
Posted 14 days ago- Tbilisi, Georgia
- Attractive
About the Role We’re seeking an experienced Team Lead to oversee our Customer Service team in Tbilisi, Georgia. In this role, you’ll ensure high-quality player support, drive team performance, and promote a culture of excellence. This is an exciting opportunity to make an impact in a growing iGaming environment. Responsibilities: Oversee day-to-day operations of the Customer Service team, ensuring high-quality support and quick response times. Monitor team performance, set KPIs, and provide regular feedback to meet targets. Train, mentor, and develop team members to maintain a high level of product knowledge and customer interaction skills. Handle escalated customer issues to ensure timely and effective resolutions. Collaborate with cross-functional teams, including Payments, Fraud, and Technical Support, to improve the overall player experience. Gather and analyze player feedback to identify trends and propose improvements to customer service processes. Maintain updated records and reports on team performance, customer issues, and key insights for management. Requirements: 3+ years of experience in a customer service role, with at least 1 year in a team leadership position, preferably within the iGaming or gambling industry. Fluency in English and Hindi is required. Strong communication, organizational, and leadership skills. Ability to work under pressure and adapt to a fast-paced environment. Excellent problem-solving skills with a proactive and solution-oriented mindset. Familiarity with CRM tools, customer support software, and industry best practices. What We Offer: Salary Gross US $18-24K Opportunities for professional growth and development. Dynamic and inclusive work environment. Relocation assistance if required.
Payment specialist
Posted 21 days ago- Tbilisi, Georgia
- Attractive
I am seeking a detail-oriented and proactive Payment Specialist to join an international iGaming brand. The ideal candidate will play a key role in ensuring seamless payment processes, managing transactions, and delivering a top-tier customer experience. You will work closely with internal teams, payment providers, and stakeholders to optimize payment operations and support the company's financial processes. Key Responsibilities Payment Processing: Handle and monitor daily payment operations, including deposits, withdrawals, refunds, and chargebacks. Ensure all transactions are processed accurately, securely, and in compliance with internal policies and external regulations. Investigate and resolve payment-related discrepancies in a timely manner. Customer Support: Assist customer service teams in resolving payment queries and complaints. Ensure a positive player experience by providing timely updates and solutions for payment-related issues. Provider Management: Collaborate with payment service providers (PSPs) to resolve technical or operational issues. Evaluate and onboard new payment methods to meet player preferences and regional requirements. Monitor PSP performance and ensure adherence to service-level agreements (SLAs). Compliance and Security: Ensure payment processes comply with anti-money laundering (AML) regulations, GDPR, and other relevant standards. Support Know Your Customer (KYC) procedures to prevent fraudulent activities. Maintain high standards of payment security, identifying and mitigating potential risks. Reporting and Optimization: Prepare and analyze payment performance reports, identifying trends and areas for improvement. Optimize payment workflows to enhance efficiency and reduce transaction costs. Work with technical teams to implement automated solutions for payment reconciliation and fraud prevention. Market Adaptation: Keep up to date with trends in the iGaming industry, payment technologies, and regional regulations. Ensure payment solutions are tailored to meet the needs of players in different jurisdictions. Requirements Proven experience in a payments or finance role, preferably within the iGaming industry. Familiarity with online payment systems, gateways, and global payment methods. Strong analytical skills and attention to detail for identifying payment trends and anomalies. Excellent communication skills for liaising with internal teams, payment providers, and customers. Proficiency in payment-related software and tools; experience with fraud prevention tools is a plus. Understanding of iGaming operations, including deposits, withdrawals, bonuses, and KYC/AML requirements. Awareness of regional payment regulations and compliance standards. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Problem-solving mindset with a focus on delivering a seamless customer experience. Flexibility to adapt to changes in the industry and regulatory environment. Why work with us? Competitive salary and performance-based bonuses. Opportunity to work in a cutting-edge, fast-paced industry with global exposure. Collaborative and dynamic work environment with a forward-thinking leadership team. Ongoing opportunities for professional growth and career advancement.
QA Engineer
Posted 28 days ago- Attractive
I am looking for a QA Engineer to join leading provider of digital asset integration services for enterprise treasury operations. The role is permanent and fully remote from Spain. With people from all across the globe, the talented team has built a working environment that encourages both personal and professional growth. Your Mission: We are looking for a Quality Assurance Engineer with strong analytical and problem-solving skills. The perfect candidate would be passionate about quality and about ensuring the absolute best customer experience in a challenging world of making cryptocurrencies easily accessible to non-technical users. What You'll Do: Work as part of the testing team with a strong focus on quality Work closely with software engineers to define and write high quality test plans Define QA metrics and reports that will be used to determine & communicate testing results Document and raise defects in a clear and concise way Collaborate with the product owner to assist executing UAT & manual test plans Develop efficient test strategies to determine product quality and release readiness Review requirements and engineering designs Record test progress and results Plan releases and release testing Research new tools, technologies, and testing processes as required to meet high quality standards Identify, isolate, and track bugs throughout testing Review user interfaces for consistency and functionality Execute manual and automated test suites What You'll Bring: BS or MS degree in Computer Science or a related technical field 3+ years’ experience in quality assurance area English (C1) required (it will be your operating language) Experience testing microservices Experience designing & executing test plans Familiarity with REST Web Services Experience with version control systems (ideally Git) Ability to contribute productively to a fast-paced development team Strong analytical and problem solving skills Passion for quality General programming knowledge Bonus Points: A passion for Blockchain / Cryptocurrencies Experience with load testing using Gatling Experience with UI and API test automation frameworks like Cypress or Serenity Experience working with Screenplay testing pattern Java and Typescript knowledge Experience working remotely within a team What we offer Work from home or in the office Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment Collaborative teams and agile multicultural environment Competitive salary with flexible compensation plan Flexible working hours 25 paid vacation days + public holidays Private health insurance Relocation Package for you and your family, including soft-landing service to help you settle in Free English/Spanish lessons Free parking provided if needed Team building events, learning labs and corporate events Ongoing learning and professional development opportunities Office perks including games console, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc
Customer Service Quality Assurance Specialist
Posted 29 days ago- Tbilisi, Georgia
- Attractive
Job Title: - Customer Service Quality Assurance Specialist Location: Tbilisi, Georgia Job Type: Full-time Salary: 1500-2000 USD (Gross) About us: An Georgian company, will manage our new international iGaming brand, which has a Curacao license and operates in a variety of international markets. We are a new subsidiary of a well-known Asian iGaming company. Our company prioritizes compliance with all legal and regulatory requirements for online gambling, and we offer services globally. Job Overview: The Customer Service Quality Assurance Specialist in the iGaming industry is responsible for monitoring, evaluating, and improving the quality of customer interactions across various support channels (e.g., live chat, email, phone). This role ensures that customer service representatives comply with established company standards, regulatory requirements, and industry best practices to deliver exceptional customer experiences. The specialist collaborates closely with customer support teams to provide actionable feedback and support continuous improvement. Key Responsibilities: Quality Monitoring & Evaluation: Review and evaluate customer service interactions to ensure compliance with company policies, procedures, and quality standards. Identify areas for improvement in communication, problem-solving, and adherence to guidelines. Score interactions based on pre-defined quality criteria and maintain detailed records of evaluations. Performance Feedback: Provide constructive feedback to customer service representatives to enhance their skills and performance. Conduct one-on-one coaching sessions and team workshops to address identified gaps. Recognize and reward high-performing agents to motivate the team. Reporting & Analysis: Prepare detailed quality assurance reports, including trends, insights, and recommendations for management. Analyze quality metrics to identify recurring issues or opportunities for improvement. Collaborate with the analytics team to align quality goals with broader business objectives. Collaborate with training teams to develop and deliver ongoing training programs. Collaboration: Work closely with customer support managers, team leaders, and other stakeholders to implement process improvements. Participate in calibration sessions to ensure consistent scoring and feedback across the quality assurance team. Technology Utilization: Utilize quality monitoring tools and CRM systems to assess and document performance. Key Skills and Competencies: Strong knowledge of iGaming industry standards, including responsible gaming practices and regulatory requirements. Excellent analytical and problem-solving skills. Effective communication and interpersonal skills for providing feedback. Detail-oriented with the ability to identify trends and insights from large datasets. Proficiency in quality monitoring tools, CRM software, and other relevant platforms. Familiarity with live chat, email, and phone support dynamics in a fast-paced environment. Strong organizational and time management abilities. Qualifications: Previous experience in quality assurance or customer service within the iGaming industry. Bachelor's degree in business, communication, or a related field (preferred). Understanding of customer support metrics and KPIs. Certification in quality assurance or coaching (e.g., COPC, Six Sigma) is an advantage. Multilingual skills are beneficial for supporting global teams. Why Join Us?: Competitive salary and performance-based bonuses. Opportunity to work in a cutting-edge, fast-paced industry with global exposure. Collaborative and dynamic work environment with a forward-thinking leadership team. Ongoing opportunities for professional growth and career advancement.
Customer Service Representative (Hindi Speaker)
Posted 35 days ago- Tbilisi, Georgia
- Attractive
Customer Service Representative (Hindi Speaker) Location: Tbilisi, Georgia Salary: $800 USD (Net) + Performance Based Bonuses Job Type: Full-time (Rotating Schedule including night shifts) About us: A Georgian-based company, is proud to manage our new international iGaming brand. Licensed in Curacao, the company operates across a variety of international markets, adhering strictly to all legal and regulatory requirements for online gambling. Job Summary We are seeking a dedicated Customer Support Representative fluent in Hindi and English to join our team. In this role, you will be responsible for assisting customers via phone, email, and chat, resolving their queries, and ensuring a smooth and positive experience. This is a fantastic opportunity for someone with strong communication skills, problem-solving abilities, and a customer-first mindset. Key Responsibilities Handle Customer Inquiries: Respond to customer inquiries through various channels including phone, email, and live chat in Hindi and English. Provide Solutions: Identify customer needs, clarify information, and offer solutions to ensure a seamless customer experience. Resolve Issues: Efficiently handle complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain Records: Document customer interactions, details of inquiries, complaints, or comments, and actions taken in the company's CRM system. Collaborate with Teams: Coordinate with other departments as needed to resolve complex issues and improve customer experience. Achieve KPIs: Meet or exceed performance metrics, such as response times, customer satisfaction scores, and resolution rates. Qualifications and Skills This role requires fluency in Hindi and English. Knowledge of additional Indian languages ??(such as, Urdu, Bengali, etc.) is a strong plus. Prior experience in customer support, call centers, or a related field is preferred. Excellent verbal and written communication skills with an empathetic and professional tone. Familiarity with CRM software, ticketing systems, and basic computer applications (Microsoft Office Suite, etc.). Strong analytical skills and a proactive approach to solving customer issues. Ability to manage time effectively, prioritize tasks, and handle multiple inquiries simultaneously. Collaborative and able to work effectively in a team environment. Benefits: Competitive salary - $800 USD (Net) and performance-based bonuses. Health Insurance Accommodation covered and Monthly Transportation Allowance Weekly Snack/Breakfast days Opportunity to work in a cutting-edge, fast-paced industry with global exposure. Collaborative and dynamic work environment with a forward-thinking leadership team. Ongoing opportunities for professional growth and career advancement.
Frontend Game Developer (100% Remote)
Posted 36 days ago- Circa €50,000
Pentasia is on the lookout for a Frontend Game Developer to join a remote client who is working to build first class digital teams that will enable them to achieve their ambitious plans of making 24 games a year by 2024. 100% Remote European time zones. Role and Responsibilities Assist the Head of Development in all IT related planning Support training efforts if and when required Analise in detail project requirements and identify possible problems for the project deadline in a timely manner Help design and develop software according to the project specification and respecting the timetable defined by the project manager Implement best practices in software development Implement unit tests and assist in testing efforts Attend training sessions deemed necessary by management Strive to improve the technical team know-how by supporting on-job training efforts of other team members Contribute in the creation of new work processes and workflows while improving existing ones Assist in onboarding and train new employees when requested Help create and maintain the best work environment possible Work experience and skills Essential experience Working knowledge of the gambling industry, in particular slot game development Proven work experience as a Front-End developer, JavaScript ES6, TypeScript, PIXI.js, Spine animations, Node.js, Webpack, Yarn, Bower. Good understanding of HTML, CSS, LESS/Sass and asynchronous request handling with partial page updates (AJAX) Knowledgeable of testing tools such as Protractor, Jasmine, Karma Knowledgeable of test-driven development (TDD) Proficient understanding of code versioning tools (Git) Experience working with best practices: Continuous Integration/Development, Issue tracking (JIRA) and correct and timely Documentation (Confluence) Communication skills Flexibility, motivation, initiative Ability to learn fast and transfer knowledge Desirable qualifications Working knowledge of the gambling industry, in particular slot game development Degree and certificates in related fields Experience working with Linux OS
Payments & Fraud Team Leader
Posted 59 days ago- Sao Paulo
- 13,000 - 16,000
My client is a prominent player in the online sports betting and gaming industry, known for its user-friendly platform and a wide variety of sports and casino offerings. It provides a seamless betting experience with live streaming options, competitive odds, and real-time statistics, catering to users across various regions. The platform also prioritizes responsible gaming, offering tools and resources for players to manage their activity. With an emphasis on innovative technology and customer engagement, it has gained a strong reputation in the online gaming sector for reliability, entertainment value, and customer-focused service. The Payments & Fraud Team Leader leads a team of specialists dedicated to monitoring payment transactions and identifying potential fraud. This role is crucial in maintaining the integrity of our operations and ensuring a high standard of service for our customers. As a Payments & Fraud Team Leader, your responsibilities will include: Overseeing payment processing functions, such as handling transactions, reconciling accounts, and ensuring regulatory and industry compliance. Monitoring and analyzing payment transactions to detect potential fraud and unusual activity. Conducting risk assessments on payment activities and implementing strategies to mitigate fraud-related risks. Applying fraud detection tools and methodologies to spot suspicious trends or behaviors, investigating promptly and escalating any potential issues as needed. Addressing payment discrepancies, managing chargebacks, and working with both internal teams and external partners to resolve disputes effectively. Monitoring system and automation performance to ensure operational efficiency. Collaborating with Customer Service teams to resolve payment issues and respond to customer inquiries efficiently. Staying informed on regulatory updates and best practices in payments and fraud prevention to ensure compliance. Partnering with Technology teams to optimize and continuously improve existing workflows. Engaging with external payment providers and financial institutions to enhance payment processes and reduce fraud risks. An ideal profile might look like: Proven experience in payment processing or fraud detection, ideally within online gaming, betting, or a similar sector. A Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Strong leadership abilities and experience managing teams. Knowledge of sportsbook and casino products. Strong analytical skills and a keen eye for identifying fraudulent activity within complex data. Familiarity with industry regulations and compliance standards within the i-Gaming industry. Excellent organizational and communication skills. Strong interpersonal skills and the ability to collaborate effectively across departments and cultures. Proficiency in Microsoft Office or Google Suite. Strong verbal and written communication skills in English. Attention to detail and a commitment to upholding operational integrity. On offer from my client: Hybrid model of working; Onboarding support. Competitive salary package and bonus scheme; Health insurance for you and your family; Monthly meal allowance Developmental 360° feedback framework; Unlimited access to Udemy & continuous training
Customer Service Representative Manager
Posted 64 days ago- Brazil
- Dependent on Experience
Job Overview: We are seeking a skilled leader to manage our Customer Service operations in São Paulo. This role will focus on guiding our support team leaders to deliver outstanding service, with a strong emphasis on performance improvement, customer satisfaction, and operational efficiency. The ideal candidate will be adept at managing team dynamics and driving continuous enhancements aligned with company goals. Key Duties and Responsibilities: Lead and inspire the Customer Support leadership team, fostering a collaborative and results-oriented work environment. Support team leaders in implementing service standards and best practices to ensure exceptional customer support. Monitor and assess team performance, setting and adjusting targets to consistently meet and exceed departmental goals. Identify opportunities to improve service quality and streamline operations, enhancing overall efficiency. Ensure a high level of customer satisfaction by facilitating prompt and effective solutions to customer inquiries and concerns. Collect and analyze customer feedback to refine the support process and enhance the overall customer experience. Play a role in the strategic development of the customer service department. Partner with other teams across the organization to ensure cohesive service delivery and a seamless customer journey. Qualifications and Requirements: Bachelor’s degree in Business Administration, Management, or a related field. Minimum of 3 years in customer service management, including at least 1 year in a leadership position. Strong analytical and organizational skills, with a demonstrated focus on service quality and customer satisfaction. Proficiency in Portuguese, with fluency in English. Excellent communication skills and demonstrated leadership capabilities. Knowledge of the Brazilian customer market and understanding of the gambling industry is an advantage. This role is perfect for someone with a strong customer focus, a drive for continuous improvement, and a strategic mindset.