Lucky Shankar.
Recruitment Consultant
I come from business studies; fashion, and luxury, while having multiple years of experience in leading retail store sales teams. Being a people person and having Sales embedded in my professional DNA, I switched my career completely to be more independent and self-driven, which is why recruitment attracts me the most as a career. I want to use my position in recruiting to assist people in transitioning to newer opportunities and promote diversity, equity, and inclusion in the industry.
I will primarily be focusing on multi-lingual customer service roles in KYC and responsible gaming, while also handling live dealing and game presenter roles, whilst also promoting roles that are a fantastic gateway into the iGaming industry.
In my personal time, I am quite keen about fashion, sustainability, and beer culture.
Latest Lucky Shankar Jobs.
German Customer Service Executive
Posted 4 days ago- Salary based on Experience - Market Competitive
Job Title: German Customer Service Executive Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Service Executive - German Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users. Requirements: Fluency or native proficiency in German with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries. Employee Benefits & Offer: Salary based on Experience Private health care. Pension scheme. Paid training. Company events Preferred: Knowledge of the online gaming industry or sports betting. Experience in customer service or related fields.
Norwegian Customer Service Representative (Relocate to Malta)
Posted 22 days ago- €25000 Gross + Benefits
Job Title: Norwegian Customer Service Representative Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Service Representative - Norwegian Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users. Requirements: Fluency or native proficiency in Norwegian with a fluent level of English, both spoken and written. Fluency in Swedish is a plus! Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries. Employee Benefits & Offer: €25,000 Gross Salary Private life and health insurance. Health benefits Paid training, no experience required. Company events
Live Chat Moderator (Finnish-Speaking)
Posted 40 days ago- €25000+Benefits
Live Chat Moderator (Finnish-Speaking) Join our exciting team in Malta! We're seeking a Finnish-speaking Live Chat Moderator to join our dynamic iGaming company. This is an excellent opportunity for someone starting their career in customer support. Your Role: Manage and moderate live chat interactions for our new brand, Spinz. Provide immediate assistance to players, directing support queries as needed. Enforce platform rules and regulations, ensuring a safe and enjoyable environment. Identify and address potential issues, such as spam, harassment, or addiction. What We Offer: €25K Gross Salary and benefits package Opportunities for professional growth and development Dynamic and supportive work environment Flexible working hours (including shifts) Requirements: Native-level Finnish and fluent English Strong communication and interpersonal skills Basic understanding of online gaming Ability to work under pressure and make quick decisions
Technical Support Team Lead
Posted 41 days ago- Open to discussion based on experience
Industry-leading Payments Solutions Provider looking for a Technical Support Team Lead Join a company with a flexible, trust-based approach to their employees. Company with 17 offices around the world, with the opportunity to work on global projects and collaborate with colleagues from different cultures and backgrounds. Work on a modern state-of-the-art tech stack. Salary: Open to discussion based on experience Bonus: Annual performance bonus up to 25% of annual salary Location: Fully remote basis across Bulgaria Responsibilities: Manage the day-to-day operations of the Technical Support team Lead and mentor the team, including senior technical support engineers, by providing regular staff reviews and communicating new policies, procedures, and goals Serve as the point of contact for technical escalations and ensure that all customer inquiries and issues are resolved accurately and promptly Monitor ticket system queues, improve team performance metrics, workflows, and service level agreements (SLAs), and conduct quality control to reduce errors Work with other teams to implement strategies for increasing profitability, productivity, and overall improved customer experience Review Technical Support related processes and documentation for continuous improvement Requirements: least 8 years of total experience, including 2-3 years of experience in a similar team management role with a strong technical focus Strong leadership skills and advanced organizational and interpersonal abilities A decent understanding of HTML, CSS, JavaScript, PHP, XML, etc. Knowledge in networking and protocols such as HTTP(S), (S)FTP, SSL/TLS, TCP/IP, etc. Strong technical writing and documentation skills, detail-oriented, with high standards for deliverables Experience with public clouds such as AWS (preferred), GCP, Azure, etc., and monitoring tools Relevant IT degree or equivalent experience (backgrounds in system administration, DevOps, QA, or development are welcome). Previous experience in the payment industry is a plus. Benefits Excellent working conditions, a casual working atmosphere. Excellent remuneration package, being in the top 10% of the industry standard. A focus on your professional development. Team building and fun activities; Benefits platform containing many benefits to choose from.
.NET Developer!
Posted 63 days ago- Rio de Janeiro, Brazil, South America
- 10,000-13,000 BRL (Dependent On Experience)
Leading iGaming Company revolutionizing the industry on the lookout for a .NET Developer! Be one of the first members to kickstart the team in Brazil. Innovate with Cutting-Edge Technology: Leverage the latest in tech to deliver unparalleled entertainment experiences to millions of customers. Generous annual bonus & benefits package. Salary: 10,000 to 13,000 BRL gross Key Responsibilities Innovation and Implementation: Develop new technological solutions from scratch, ensuring smooth transition from concept to production. Simplification of Complexity: Transform diverse requirements into efficient systems, enhancing our robust infrastructure. Code Excellence: Design, develop, and maintain high-quality, reusable code that propels our products forward. Technological Advancement: Stay ahead by researching and integrating new technologies to address challenges creatively. Rapid Feature Deployment: Deliver valuable features quickly, maintaining a balance between speed and quality. Continuous Improvement: Challenge conventional methods, driving improvements in both product and team workflows. Required Qualifications Experience: At least 3 years in software development, specifically with Microsoft .NET technologies (full framework or .NET Core). Skills: Proficient in C# and MVC architecture, with a strong understanding of core web technologies (HTTP, REST, etc.). Communication: Fluent in English, both spoken and written.
Customer Support Agent (German speaking)
Posted 83 days ago- 26000
Job Title: Customer Support Agent (German speaking) Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Support Agent (German speaking) to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken German Benefits Competitive salary Relocation assistance Monthly gym/fitness allowance Complimentary fruits and drinks in the office Medical insurance LYRA Wellbeing Employee App access Team building events and outings Discretionary annual performance bonus
Customer Support Agent - Finnish Speaker
Posted 231 days ago- €26,000 + Relocation Package
On behalf of one of our close clients, Pentasia is actively looking for a Customer Support Agent- Finnish Speaking Location: Onsite in Malta Responsibilities: Provide exceptional customer support to Finnish-speaking clientele via live chat and email. Troubleshoot issues and offer prompt solutions, ensuring a seamless user experience. Assist customers with website navigation, account creation, and management. Collaborate with other teams, such as Payments & Fraud, to maintain a secure gaming environment. Gather customer feedback for service improvement and relay crucial information to relevant departments. Requirements: Fluency in Finnish and English (additional languages are a plus). Previous customer service experience, preferably in iGaming or similar online services. Strong communication and interpersonal skills for diverse customer interactions. Ability to work independently and as a team player, and open to relocate to Malta. Adaptability to work various shifts, including evenings and weekends. Desirable Qualities: Problem-solving mindset with a proactive approach to customer satisfaction. Patience and empathy to effectively address customer concerns. Strong organizational skills and ability to multitask in a dynamic environment. Technical proficiency to navigate and assist with online gaming platforms. Their Offer: €26,000 Gross/annum Relocation to Malta package. Paid training Private health insurance. Professional development allowance Fitness allowance Company-sponsored events. Supportive work culture fostering personal and professional development.
Game Presenter - Italian Speaking
Posted 397 days ago- Competitive + Incentives + Bonus
We are in search of individuals who are proficient in the Italian language to join our team as Game Presenters in Bucharest, Romania! Who is the employer? Our client, headquartered in Bucharest, Romania, stands as a prominent content provider within the iGaming sector. Their portfolio includes a diverse array of products, ranging from slots to bingo and live casino games. In this current phase of expansion, they are assembling a novel team and inviting online dealers to join their ranks. As an online dealer, your role would encompass that of a dealer in various games, such as Blackjack or Baccarat, crafting an authentic casino experience within the digital domain. If you enjoy socializing and are at ease in front of a camera, this opportunity is tailored for you! Responsibilities: • Act as the Company's gaming authority, personifying vast expertise, and delivering top-notch experience (rest assured, comprehensive training will be provided for the position!). • Professionally host games, displaying remarkable skills that align with performance expectations. • Engage and immerse players in the live dealer encounter. • Maintain technical proficiency across all games, ensuring adherence to brand guidelines and performance benchmarks. • Execute gaming operations in accordance with regulations and company benchmarks for efficiency, security, and player contentment. • Contribute to the Company's expansion strategies through active participation in continuous enhancement endeavors. Who are you? • Fluent in both English and Italian (mandatory). • Willingness to relocate to Bucharest, Romania. • Possess an authentic interest in iGaming and a strong eagerness to augment expertise in the domain. • Capable of maintaining higher energy levels for games that demand animated performances. • Flexible in terms of working hours, encompassing evenings, weekends, and public holidays. What's on offer? • Competitive monthly salary + incentives for night and weekend shifts. • Monthly performance-based bonus. • Annual bonus. • Support with relocation. • Company-provided lodging. • Coverage of accommodation utilities. • Comprehensive training. • Covered medical subscription. • Weekly paid massages. • Opportunities for career advancement within an international technology company. To apply, please submit your CV or contact Lucky Shankar from Pentasia for more information.