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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Job Title: German Customer Service Executive Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Service Executive - German Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users. Requirements: Fluency or native proficiency in German with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries. Employee Benefits & Offer: Salary based on Experience Private health care. Pension scheme. Paid training. Company events Preferred: Knowledge of the online gaming industry or sports betting. Experience in customer service or related fields.
Director of Operations We are seeking an ambitious to meet the high expectations of our client, a leading brand in Brazil and Mexico. This is an opportunity to work with one of the most renowned, dynamic, and rapidly growing brands, with ambitions to expand globally. The package is negotiable for the right candidate and will include an attractive basic salary, bonus and benefits. Responsibilities: •Drive the strategic growth of our online casinos by managing key markets, ensuring the overall revenue targets are achieved •Monitor market trends and competitor activities to stay ahead of the competition •Develop, implement, and continuously improve operational strategies, processes, and systems that support online casino growth and long-term success •Build and maintain strong relationships with key stakeholders, such as regulators (if any), service providers, partners, etc. •Work closely with cross-functional teams, including marketing, product, compliance, and finance, to ensure alignment and execution of market strategies •Analyze internal operations and identify areas for process enhancement •Monitor the performance of online casinos with tracking software take corrective measures when necessary, and prepare detailed updates and forecasts Required skills: •Minimum of 5 years in senior management roles; •Experience in iGaming (casino slots ideally) is a must; •Proven ability to develop and execute operational strategies that drive growth, efficiency, and competitive advantage; •Exceptional leadership, interpersonal, and communication skills, with the ability to build and maintain strong relationships with a diverse range of stakeholders; •Experience in international business expansion, project management, and leading cross-functional, geographically distributed teams.
Job Title: Customer Service Representative - English speaking Location: Malta Job Type: Full-time and On-site We are seeking a passionate and dedicated Customer Service Representative - English speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our English-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken English Benefits Salary €26k Gross Relocation assistance Fitness allowance Private health Insurance Professional Development allowance Team building events and outings
My client is a market leading B2B sportsbook solution provider. If your looking for your first step into the iGaming and Gambling space and have a passion for sports, then this is the role for you! Touching on all areas of the sportsbook this is a perfect role to jumpstart your career in iGaming. With a very competitive salary, bonus and benefits package, this is a great opportunity. You will be working closely with the high performing team out of the hub in Sofia, as this role will be 5 days a week on site. APPLY or email me - matt.chapman@pentasia.com
Live Chat Moderator (Finnish-Speaking) Join our exciting team in Malta! We're seeking a Finnish-speaking Live Chat Moderator to join our dynamic iGaming company. This is an excellent opportunity for someone starting their career in customer support. Your Role: Manage and moderate live chat interactions for our new brand, Spinz. Provide immediate assistance to players, directing support queries as needed. Enforce platform rules and regulations, ensuring a safe and enjoyable environment. Identify and address potential issues, such as spam, harassment, or addiction. What We Offer: €25K Gross Salary and benefits package Opportunities for professional growth and development Dynamic and supportive work environment Flexible working hours (including shifts) Requirements: Native-level Finnish and fluent English Strong communication and interpersonal skills Basic understanding of online gaming Ability to work under pressure and make quick decisions
Job Title: Customer Service Representative - German Speaking Location: Malta Job Type: Full-time and On-site We are seeking a passionate and dedicated Customer Service Representative - German Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken German Benefits Salary €26k Gross Relocation assistance Fitness allowance Private health Insurance Professional Development allowance Team building events and outings
Job Title: Customer Support Agent (German speaking) Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Support Agent (German speaking) to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken German Benefits Competitive salary Relocation assistance Monthly gym/fitness allowance Complimentary fruits and drinks in the office Medical insurance LYRA Wellbeing Employee App access Team building events and outings Discretionary annual performance bonus
On behalf of one of our close clients, Pentasia is actively looking for a Customer Support Agent- Finnish Speaking Location: Onsite in Malta Responsibilities: Provide exceptional customer support to Finnish-speaking clientele via live chat and email. Troubleshoot issues and offer prompt solutions, ensuring a seamless user experience. Assist customers with website navigation, account creation, and management. Collaborate with other teams, such as Payments & Fraud, to maintain a secure gaming environment. Gather customer feedback for service improvement and relay crucial information to relevant departments. Requirements: Fluency in Finnish and English (additional languages are a plus). Previous customer service experience, preferably in iGaming or similar online services. Strong communication and interpersonal skills for diverse customer interactions. Ability to work independently and as a team player, and open to relocate to Malta. Adaptability to work various shifts, including evenings and weekends. Desirable Qualities: Problem-solving mindset with a proactive approach to customer satisfaction. Patience and empathy to effectively address customer concerns. Strong organizational skills and ability to multitask in a dynamic environment. Technical proficiency to navigate and assist with online gaming platforms. Their Offer: €26,000 Gross/annum Relocation to Malta package. Paid training Private health insurance. Professional development allowance Fitness allowance Company-sponsored events. Supportive work culture fostering personal and professional development.
